Level up this Winter.
This is a 5 week programme, based on the CCMM model as well as The Customer Experience Playbook. It is made up of virtual seminars providing hands-on instruction for the next-generation of Chief Customer Officers, and Customer Experience Analysts.
The weekly programme will run through the summer on Tuedays at 14:00 (CET) which will include topics such as: The secret ingredients to becoming a successful Chief Customer Officer. How can my organisation benefit from Customer Experience management? How do I create a Customer Experience Vision? And much more!
State of Customer-Centricity 2023.
In this report we have established a benchmark for Customer-Centricity which can be used by organisations internationally. The assessment has reached over 200 organisations from over 40 individual countries, coming from a wide range of different industries.
FOUNDATIONS OF CUSTOMER EXPERIENCE AND CUSTOMER-CENTRICITY
Do you want the low down on Customer Experience Management? Would you like to understand the key concepts and practices, and begin to use these to grow your business? Are you interested in learning a framework which can offer your organisation predictable results?
This two day course will give you a strong foundation for you to work in the Customer Experience field with confidence.
CX Centric Leaders Podcast
We have experts in our community from around the world who are managing Customer-Centric transformations day in and day out. They are using our frameworks and getting results for their organisations. On the CX Centric Leaders Podcast we hear from practictioners from around the world who are on the frontline and driving results for their organisations.
We released the The Customer Experience Playbook. This is available on Amazon. This contains important frameworks which organisations are using to manage their Customer Experience teams.
The Customer Experience Playbook by Jonathan Daniels
COMMUNITY EVENTS AND WORKSHOPS
We aim to support our global community through local accessible events and workshops. We also regularly organise international, interactive workshops in the form of CX Centric Conversations. We like to share case studies of organisations who have benefited from using our frameworks and who have acheived substancial results. We like these types of organisations to give us the low down, the specific challenges, the lessons learnt and critical success factors which they identified.
