FOUNDATIONS OF CUSTOMER EXPERIENCE AND CUSTOMER-CENTRICITY

Do you want the low down on Customer Experience Management? Would you like to understand the key concepts and practices, and begin to use these to grow your business? Are you interested in learning a framework which can offer your organisation predictable results?

This two day course will give you a strong foundation for you to work in the Customer Experience field with confidence.

CUSTOMER EXPERIENCE ANALYSIS.

Do you collect customer feedback but struggle to translate this into actionable insights? Have you been tasked with developing service design solutions but need help to shape this? Are you responsible for implementing a Voice of the Customer platform but still deliberating over the key elements required?

Does this sound familiar?

CUSTOMER EXPERIENCE LEADERSHIP.

Are you challenged to lead a Customer-Centric Transformation? Are you a Customer Experience Director or Chief Customer Officer looking for help and direction to get your initiatives moving? Do you want to achieve impactful results through Customer Experience?

Are you keen to learn the key components of Customer Experience Management, or would you like to set up a Customer Experience Centre of Excellence in your company?

COACHING FOR CUSTOMER EXPERIENCE.

Lots of organisations are coming to realise the power of Customer Experience (CX). CX is a business growth strategy, but to get the right results it needs a certain set of skills.

Would you like to guide businesses on their journey towards Customer-Centricity? Would you like to support leaders to manage Customer-Centric Transformations, and to build Customer Experience Capability?

If so please get in touch.