Customer Experience Vision and Strategy.
In pursuing organizational change for the way your organization provides services to its customers, customer vision and strategy is the first and most important step your organization should go through.
The Importance of Continuous Learning and Improvement.
The Importance of Continuous Learning and Improvement.
Keynote: The ROI of Customer Experience by Nate Brown.
Return on Investment of Customer Experience
Vision and Strategy (State of Customer-Centricity Report)
Learn about trends in Experience Vision and Strategy, one of the eight dimensions of the CCMM Model
Leadership (State of Customer-Centricity Report)
Learn about trends in Leadership, one of the eight dimensions of the CCMM Model
Employee Experience (State of Customer-Centricity Report)
Learn about trends in Employee Experience, one of the eight dimensions of the CCMM Model
Technology and Insights (State of Customer-Centricity Report)
Learn about trends in Technology and Insights, one of the eight dimensions of the CCMM Model
Measurement and Performance (State of Customer-Centricity Report)
Learn about trends in measurement and performance, one of the eight dimensions of the CCMM Model
Experience Design and Innovation (State of Customer-Centricity Report)
Learn about trends in experience design and innovation, one of the eight dimensions of the CCMM Model
Continuous Learning and Improvement (State of Customer-Centricity Report)
Report about Continuous learning, one of the 8 dimensions of the CCMM Model (CX Centric Customer Centricity Maturity Model)
Customer-Centric Community (State of Customer-Centricity Report)
Learn about trends in customer-centric communities, one of the eight dimensions of the CCMM Model
Keynote: Guest Experience in the Hospitality Sector by Sharon Head.
Improving the Guest Experience in The Hospitality Sector.
Improving the patient experience. A Case Study by Momchil Blaskov
Improving the Patient Experience. A case study from the Customer Experience Playbook by Jonathan Daniels.
Leveraging CX to grow subscribers in the Non-Profit sector with Mandisa Makubalo
Leveraging CX in the Non-Profit sector. A case study from The Customer Experience Playbook by Jonathan Daniels.
Keynote: Art and Science of Storytelling by Keith Kmett
The Art and Science of Storytelling.
